Shipping & Returns

Every Frits & Co print is made to order in the United States.

Where we ship

We currently ship within the United States only. We are not able to ship internationally at this time.

When your order ships

Every print is made to order. Orders usually ship within 3 to 10 business days, depending on the size and whether the piece is framed. Your expected ship date is shown at checkout, and you will receive an email when your order is on its way.

How it arrives

• Unframed paper prints and canvas mounted on board ship flat and arrive ready to frame.
• Rolled canvas ships in a tube and will need to be stretched or mounted before it is framed.
• Framed pieces arrive with premium archival backing and pre-installed hanging hardware, ready to hang.

Shipping costs

Shipping is calculated at checkout based on your order and delivery address.

Damaged in transit

If your order arrives damaged, we will get started on a replacement right away. To file a claim with the shipper, we need three photos: the box or package, the shipping label, and the damaged product. We will take care of the rest.

Returns & exchanges

Our happiness guarantee

Every piece of art we sell is made custom, just for you, but it is okay to change your mind.

Free exchanges within 60 days

If at any point within the first 60 days after delivery you find yourself having second thoughts about a piece, just let us know. We will help you exchange it for something you really love, at no extra charge.

Damaged or defective items

Whether the mistake was ours or the carrier's, we will make it right. If your artwork arrives damaged or there is an error on our part, contact us within 7 days of delivery and we will arrange a replacement or repair. Please include:

• Your order number
• A brief description of the issue
• Photos of the box or package, the shipping label, and the damaged product

Custom orders

Because each print is made specifically for you, we are unable to offer cash refunds on made-to-order art, other than for damaged or defective items as described above. Exchanges are available under our 60-day happiness guarantee.

How to start an exchange or report a problem

Contact us through our contact page with your order number, and we will walk you through the process.